Privacy Policy for Voxiyo

Effective Date: 11/02/2025

A. Introduction

Welcome to Voxiyo ("App"). This Privacy Policy describes how we collect, use, process, and disclose your personal data when you use our App. We are committed to protecting your privacy and ensuring transparency about how your data is handled.

By downloading and using the App, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at hello@voxiyo.com.

B. Personal Data Processed

• Identifiers – Unique user ID, device advertising identifier, IP address.
• Contact Information – Email address (only if you contact customer support).
• Purchases Information – Payment details related to in-app purchases.
• User Content – Audio recordings, transcripts, and related metadata.
• Usage Data – App interactions, feature usage, session data.
• Diagnostics Data – Crash logs, time zone, language settings, OS version.
• Customer Support Data – Support inquiries, messages, attached files, and resolution history.

Children’s Privacy: The App is not intended for users under the age of 13. If you are under 13, do not use the App.

C. Purposes of Processing Personal Data

• Providing App Functionalities – Authentication, customization, and feature enablement. (Retention: 3 years from the last activity.)
• Improving the App – Understanding user behavior, optimizing features, and AI training. (Retention: 3 years from data collection.)
• Internal Records & Legal Compliance – Keeping logs, processing subscriptions, and maintaining legal records. (Retention: 10 years for legal purposes.)
• Marketing & Promotions – Informing users about updates, offers, and promotions. (Retention: 2 years after contract termination.)
• Third-Party Transcription Services – Your audio recordings are sent to third-party services for transcription.
• Secure Cloud Storage – Audio files and transcripts are securely stored in a cloud storage provider.

D. Sharing of Personal Data

We share personal data with:

• Third-party transcription providers to convert voice recordings to text.
• Cloud storage providers for secure data hosting.
• Payment service providers for processing transactions.
• Customer support platforms to handle user inquiries.
• Law enforcement authorities, if required by law.

E. User Rights & Controls

• Access & Copy – Request a copy of the personal data we hold.
• Withdraw Consent – Revoke your consent at any time.
• Correction – Rectify inaccurate or incomplete personal data.
• Erasure – Request deletion of personal data.
• Restriction – Request limited processing under certain conditions.
• Portability – Receive your data in a structured, machine-readable format.
• Objection – Object to processing based on legitimate interests.
• Lodge a Complaint – File a complaint with the data protection authority in your country.

To exercise these rights, contact hello@voxiyo.com. Requests will be processed within 30 days.

F. Data Security Measures

• Secure authentication mechanisms.
• Regular security monitoring.

However, no system is completely secure. Users should exercise caution when sharing data online.

G. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be informed via email and updated on our website. Continued use of the App after changes indicates your acceptance of the updated policy.

Contact Information

For any concerns, contact hello@voxiyo.com.

Last Updated: 11/02/2025